Returns & warranty

You have 30 days from delivery to return a machine, and a written
warranty on top of that. This page says exactly how both work, in plain terms, before you buy.

The 30-day return window

There is no federal law giving you a cooling-off period on an online purchase — the FTC’s
Cooling-Off Rule covers door-to-door and similar sales, not e-commerce. The 30 days below is a
policy we grant, not a right we are restating, and we are saying so plainly so you know exactly
what you have.

Within 30 days of delivery you may return any machine for a refund, provided it is in
resaleable condition (see below).

How to return something

1. Email info@equipvora.shop with your order number and the reason. You do not
   have to give a reason, but it helps us fix whatever caused it.
2. We reply with an RMA number and the return address. Do not ship anything back without
   an RMA number — an unannounced pallet at a freight depot may be refused.
3. Re-crate the machine on its original pallet with its original packaging.
4. We arrange the freight collection. You do not have to book a carrier yourself.

Who pays for what

Situation	Who pays return freight
Machine faulty, damaged in transit, or not as described	We do
We sent the wrong machine	We do
You changed your mind	You do — deducted from the refund at cost

There is no restocking fee on any return. Return freight on a change-of-mind
return is charged at what the carrier charges us, and we show you that figure before we book it.

Condition

A returned machine must be in resaleable condition: complete, with all supplied parts, manuals
and attachments, and in its original crate or an equivalent one.

Commissioning a machine and running it is expected — that is what the 30 days is for. A
machine that has been worked commercially, modified, damaged, or run without oil or with the wrong
fuel is not resaleable, and we will either refuse the return or reduce the refund by the cost of
putting it right. If that happens we tell you the figure and why before we do anything.

Your refund

Refunds go back to the original payment method within 14 days of the machine
arriving back with us and passing inspection. We email you when it lands and again when the refund
is sent. Depending on your bank or card issuer it can take a few more days to appear.

What is excluded

• Wear parts that have been used — blades, belts, filters, anvils and cutting edges.
• Machines damaged by misuse, by feeding stone, wire or metal into a chipper, or by running
  without oil or coolant.
• Attachments that have been fitted and used, unless faulty.

We do not sell digital goods or subscriptions, so nothing on this site is exempt from returns
on those grounds.

Warranty

Every machine carries a 2-year parts warranty and a 1-year engine
warranty, both from the delivery date. This is a written limited warranty, and under the
Magnuson-Moss Warranty Act its terms bind us once published — so read them.

What is covered: parts that fail in normal use through a defect in materials or
workmanship. We supply the replacement part. Where a repair needs a technician we agree that with
you in advance.

What is not covered:

• Wear items: blades, belts, filters, anvils, cutting edges, tracks and tires.
• Damage from misuse, accident, neglect, or running the machine outside its rated duty.
• Damage from feeding stone, wire, metal or foreign objects into a chipper or rotor.
• Consequential losses — lost work, rental of a replacement, or downtime.
• Machines that have been modified, or repaired by someone else without our agreement.
• Routine servicing, oil changes and adjustment.

This warranty gives you specific legal rights. You may also have other rights which vary from
state to state, and nothing here limits any right you have under your state’s law that cannot be
limited by agreement.

To make a warranty claim, email info@equipvora.shop with your order number,
the machine’s serial number and photographs or video of the fault.